Call Center Manager Duties and Responsibilities

2019/05/14 test 2 8.5

There are various duties and responsibilities that a call center manager has to follow:

  • Ensuring that proper call procedure are followed

  • Ensuring that confidentiality of customer information is maintained

  • Implementation of new working procedures in the operation process

  • Addressing the executives and teal leaders about changes in a certain process

  • Checking that call quality is maintained

  • Making arrangements for training of new joiners and also of existing staff

  • Meeting with the clients in order to understand their needs

  • Coaching and motivating staff

  • Attending to the issues of the staff and trying to find a solution

  • Reviewing the performance of the staff

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